We’re tackling a huge problem in the wellness industry: last-minute cancellations and no-shows. Every year, over 1.6 million appointments don't show up for the appointment across Europe, costing the average salon or spa up to €60,000 annually. Across Europe, this translates to more than €72 billion in lost revenue. Businesses try to reduce no-shows with strict cancellation policies or penalty fees — but these are blunt tools. They frustrate loyal customers and often fail to recover lost revenue. The common 48-hour cancellation window doesn’t work for real-life changes. We’re building a platform that allows users to resell or swap their bookings if they can’t make it — just like TicketSwap, but for wellness.

We are solving last minute cancellations in the wellness and beauty industry. We are building solution which will be win win for businesses and clients. Businesses doesnt have to loose revenue due to last minute cancellations and client can cancel or reschedule the appointment without any frustrations. 💡 Our Solution: A Dynamic Swap Platform for Wellness Appointments We’re building a platform that allows users to resell or swap their bookings if they can’t make it — just like TicketSwap, but for wellness. We enable fluid, user-powered scheduling, helping businesses fill empty slots instantly and giving users a way to avoid fees while helping last minute planners access hard-to-get appointments. 🔍 We’re Not a Marketplace. We’re Building Tech. We’re building a smart layer on top of wellness booking systems — powered by ML-driven appointment matching and real-time cancellation recovery. 🧠 1. Dynamic User–Treatment Profiling Our system creates contextual profiles using: Treatment-specific variables: e.g., type of service (haircut, shoulder physio), duration, urgency, and business-specific constraints. User-specific signals: e.g., preferences, past visits, hair type, skin condition, urgency level. This results in highly personalized and context-aware matches between open slots and interested users. ⚙️ 2. Real-Time Matching Engine We’ve designed a real-time engine that actively scans for the best-fit match when a cancellation occurs. It evaluates: As soon as a slot is canceled, the system triggers a match from the “notify me” network — surfacing the most compatible user and maximizing fill rates within minutes, not days. 🚀 Why It Works — Fills cancellation gaps in real time — Helps users avoid fees and frustration — Recovers lost revenue for businesses ​